Refund & Returns Policy

At Gill Bros Home, we want you to feel confident with every purchase. If you are not completely satisfied, we’re here to help.

Overview

Our return policy lasts 30 days from the date of delivery. If 30 days have passed, we are unable to offer a full refund or exchange.

To be eligible for a return, items must be:

  • Unused and in original condition
  • In the original packaging
  • Accompanied by proof of purchase (receipt or order confirmation)

Please do not send items back to the manufacturer.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift cards
  • Downloadable or digital products
  • Personal care or hygiene-related items (if applicable)
  • Any items marked as final sale

Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

  • Items returned with signs of use
  • Items not in original condition, damaged, or missing parts not due to our error
  • Returns initiated after 30 days of delivery

Refunds

Once your return is received and inspected, we will notify you via email. You will be informed whether your refund is approved or rejected.

If approved:

  • Refunds will be processed to your original payment method
  • Please allow several business days for the transaction to appear, depending on your bank or provider

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again
  • Contact your credit card provider
  • Contact your bank (processing times may vary)

If you still need assistance, please contact us at support@gillbroshome.com.

Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, please contact us at:
support@gillbroshome.com

Gifts

If your item was marked as a gift:

  • You may receive a store credit for the return value
  • If the gift was not marked as such, the refund will be issued to the original purchaser

Return Shipping

To initiate a return, please contact us first for instructions.

  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable
  • If a refund is issued, return shipping costs may be deducted

We recommend using a trackable shipping service or purchasing shipping insurance for higher-value items, as we cannot guarantee receipt of returned goods.

Need Help?

For any questions regarding returns or refunds, please contact us:

Email: support@gillbroshome.com
Phone: +1 971-516-2540

We’re here to make your experience with Gill Bros Home as smooth and reliable as possible.